Job Description

Key Skills/Knowledge : 8-10+ years of experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services, Attendant Console, IM&P, UCCX, SBC and Expressways

Cisco Unified Communication & Collaboration expert who can conduct "as-Is" studies of existing requirements, design future state solutions and help in E2E implementation of IPT Platform

Conceptualizing and developing prototypes quickly in working with the product and architect.
Engaging in engineering and development discussions, contributing to the conversation, providing your own opinions, asking thoughtful questions for clarification, and enriching the environment.

Hands-on experience on CUCM & Unity Connection version 8.x - 12.x

Have clear understanding on VOIP protocols like SIP, H.323 and MGCP

Hands-on experience on Cisco C series and B series server along with Esxi 5.0 or 6.0

Strong knowledge on configuration and implementation of Cisco UCC.

Understanding of CUCM, Gateways & Unity connection prevent & maintenance & backup/restore procedures.

Documenting design and build to enhance the technical documentation of solution

Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.

Contact Center express deep understanding of Queues, Skill, team's configuration etc.

Have clear understanding about UCCX historical & online reporting & CAD and Finesse agent desktop.

Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.

Answer any questions related to design and architecture while on P1 Bridge.

Must be able to participate and represent the team in Change and Incident management meetings.

Should have good knowledge of ITIL Processes awareness and adhering

Should have experience on Gateways.

Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.

Other Key Technologies:

SIP, MGCP, CUBE & H323 gateways.

WebEx & WebEx Teams.

Experience with modern cloud architectures and technologies

Scripting knowledge of UCCX.

Additional Skills

• Sonus/Ribbon and Audiocodes SBC
• MS Team Enterprise Voice & Direct Routing
• Live Event
• AV Conferencing

Professional skill

• Ability to work in large teams and manage project milestones
• Excellent communications & Effective presentation skills
• Ability to develop requirements based on client inputs
• Performance/Status reporting to project leads and leadership
• Ability to work effectively in a remote, virtual, global environment.
• Knowledge on ITIL process like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
• A strong customer focus, with the drive and attitude to go above-and-beyond to deliver on commitments.
• Open for 24x7 availability
• Vendor Coordination & management
• Possess outstanding interpersonal and teamwork skills
• #CCIE Collab Certified

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