Job Description

Description

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
  • Hourly compensation: $27.00-$30.00

Position Overview: The Medical Assistant oversees the daily workflow of Medical Assistants to ensure operational effectiveness. This includes ensuring all staff are appropriately trained, equipped, and prepared to perform their daily tasks. Work closely with clinic leadership to resolve customer service issues and assist to drive clinic performance towards achieving a 5-Star program rating.

Essential Responsibilities:

• Manages and develops an effective staff: providing effective communication, leadership, guidance, and resources according to organizational policies and applicable laws and regulations. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff safety and regulatory compliance.
• Performs the full scope of Medical Assistant duties, as assigned by clinic leadership, while ensuring alignment with organizational standards and patient care expectations.
• Manages and coordinates the daily operations and activities of the Medical Assistants to achieve patient and provider satisfaction, quality service, and compliance with established procedures/policies.
• Works with the clinic leadership to implement best practices for operational workflows.
• Collaborates with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire customer experience.
• Ensure that patient communication, voicemail and electronic messages are replied to professionally on the same business day as receipt and concerns/issues are resolved within 72 hours.
• Responsible for ordering supplies and equipment and maintaining appropriate inventory to meet operational requirements and stay within budget, or communicating needs to Clinic Administrator.
• Responsible for reviewing and approving every timecard to ensure their employee’s time is accurately recorded and complete by the approval deadline. Required to work with employee to resolve errors (i.e. missed punches, meal break adjustments.

Supervisory or Managerial Responsibility:

• Supervises 5-8 staff within clinic.

Other Duties:

• Performs other duties as needed and assigned by management.

Minimum Qualifications:

• Completion of a MA program required.
• Minimum of four years of experience as a Medical Assistant, including at least two years supervisory experience leading people, preferably within a healthcare service clinic or physician services environment required.
• Certified Medical Assistant preferred.

Location: Circle Clinic - 2860 South Circle Dr, Colorado Springs, CO 80906

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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