Job Description

Join Our Franchise as a Receptionist-Dispatcher

Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Receptionist-Dispatcher. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"! We're seeking someone who is GREAT on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then YOU may be our perfect HERO! As a valued SERVPRO Franchise employee, you will receive the opportunity to learn and grow.

Primary Roles and Responsibilities:

1. Receptionist

• Receive and enter lead calls and job referrals (FNOL)
• Perform excellent customer service
• Receive general phone calls and greet visitors
• Document calls for weekly call log report

2. Dispatch and Pending Follow-Up

• Dispatch lead calls and job referrals
• Track pending lead calls and job referral follow-up
• Analyze dispatch report

3. Schedule Tracking and General Administration

• Coordinate production schedule and monitor logistics
• Coordinate on-call schedule
• Perform general administration

Position Requirements

• Entry level position previous receptionist/customer service experience preferred
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Competent typing skills
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• High school diploma or equivalent
• Ability to successfully complete a background check and drug test subject to applicable law

Hours

• 40 hours/week
• Monday thru Friday, 8 am-5 pm
• Flexibility to work overtime when required

Benefits

• 401(k)

Candidate must live in Norcross/Peachtree Corners area. Each SERVPRO Franchise is independently owned and operated.

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