Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task executionProvide explanation of benefits, services and claims/reimbursement proceduresExperience working in a metrics driven environment **inbound call center customer service experience**Excellent verbal and written communication skills Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes, maintaining focus and precision under pressurefor effective communication, documentation, data management, and web-based tasks **Demonstrated proficiency in Microsoft Office applications, with strong skills in Outlook, Word, Excel, and Microsoft Edge** Ability to learn basic medical terminology Ability to work independently No prior medical insurance experience is required, training is providedThis role requires a reliable, distraction-free workspace. Full availability, focused attention, and accurate documentation are essential for high-quality service.* 401K Match* Paid time off* Annual Incentive Plan Performance Bonus* Comprehensive health insurance* Adoption Assistance* Tuition Reimbursement* Wellness Programs* Stock Purchase Plan options* Employee Resource GroupsIntroduce yourself to our recruiters, and we'll get in touch if there's a role that seems like a good match
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